PLEASE READ THOUGH THIS CAREFULLY BEFORE BOOKING A RETURN:
You have 20 days to return your item to BiBi Rouge for an exchange or gift voucher if it doesn’t fit. Please note that if you book your return after 20 days, it will not be collected. Once you book a return online and your item is received in its original condition, we will send you a voucher which you can then use on the online store to purchase your preferred item or size.
Unfortunately, customized items, clearance items and accessories may not be returned or exchanged.
Please note that it is at the customer’s expense to get the item back to us. If your returned items weigh more than 2kg's please contact us before booking a return
Returns being sent from within Gauteng are R75
Returns being sent from outside of Gauteng are R90
If you would like to exchange your BiBi Rouge item, please make sure it is in its original condition, unworn, with swing tag and all labels attached and undamaged
Once your return is booked, a courier will be sent to the supplied address within a week.
They will bring a bag and filled out waybill, all you need to do is place the item in the bag. Please make sure that the item is available at your given address for the courier to collect, and someone is there to sign for it. If the courier cannot contact you or the item is not there, the return will still be charged for.